FAQs / Help
Please click on a question to see the answer…
More information on visiting The Gardens...
Please visit www.wynyardhall.co.uk/gardens for more information on opening times, facilities, directions, maps, ticket types and access.
How do I use my DigiTickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
Do you issue refunds?
No, we regret we are unable to issue refunds online. Please speak to us in store.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
I don't have a printer...
If you don't have a printer, please show your e-ticket on your mobile phone or other mobile device.